ADP - SOCIAL SCIENCE DATA ARCHIVES

infacq1 1. Employees in our organization are an extremely important source of information. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

1. Employees in our organization are an extremely important source of information.

Valid range from 1 to 5

infacq2 2. Previous decisions are a very useful source of information for current decisions. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

2. Previous decisions are a very useful source of information for current decisions.

Valid range from 1 to 5

infacq3 3. New business methods and services are always worth trying even if they may prove risky. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

3. New business methods and services are always worth trying even if they may prove risky.

Valid range from 1 to 5

infacq4 4. Reports prepared by external experts are an extremely important source of information. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

4. Reports prepared by external experts are an extremely important source of information.

Valid range from 1 to 5

infacq5 5. Our organization uses clipping service - regular collection of papers and articles to our interest. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

5. Our organization uses clipping service - regular collection of papers and articles to our interest.

Valid range from 1 to 5

infacq6 6. Our competitors are an extremely important source for learning new methods and services. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

6. Our competitors are an extremely important source for learning new methods and services.

Valid range from 1 to 5

infacq7 7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee.

Valid range from 1 to 5

infacq8 8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products.

Valid range from 1 to 5

infacq9 9. Top managers in any important decision seek information or advice from the board of directors or owners (in general). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

9. Top managers in any important decision seek information or advice from the board of directors or owners (in general).

Valid range from 1 to 5

infacq10 10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc).

Valid range from 1 to 5

infacq11 11. Our organization has employees whose job is related to searching for external information. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

11. Our organization has employees whose job is related to searching for external information.

Valid range from 1 to 5

infacq12 12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization.

Valid range from 1 to 5

infacq13 13. In our organization we explicitly reward employees that are a source of quality information. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.

13. In our organization we explicitly reward employees that are a source of quality information.

Valid range from 1 to 5

qualin1 1. … comprehensive (all that we need). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

1. … comprehensive (all that we need).

Valid range from 1 to 5

qualin2 2. … accurate (close enough to actual situation). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

2. … accurate (close enough to actual situation).

Valid range from 1 to 5

qualin3 3. … clear (allow for simple interpretation). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

3. … clear (allow for simple interpretation).

Valid range from 1 to 5

qualin4 4. … applicable (serve certain intent e.g. decision-taking). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

4. … applicable (serve certain intent e.g. decision-taking).

Valid range from 1 to 5

qualin5 5. … concise (there is no information overload). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

5. … concise (there's no information overload).

Valid range from 1 to 5

qualin6 6. … consistent (not in contradiction according to different sources). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

6. … consistent (not in contradiction according to different sources).

Valid range from 1 to 5

qualin7 7. … correct (true). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

7. … correct (true).

Valid range from 1 to 5

qualin8 8. … current (quickly available). A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

8. … current (quickly available).

Valid range from 1 to 5

qualin9 9. Access to the information is simple. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

9. Access to the information is simple.

Valid range from 1 to 5

qualin10 10. Information users in our company can self-adjust format and content of reports. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Information that are available in our company are …

10. Information users in our company can self-adjust format and content of reports.

Valid range from 1 to 5

infint1 1. Personal contacts A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

1. Personal contacts

Valid range from 1 to 5

infint2 2. Team meetings A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

2. Team meetings

Valid range from 1 to 5

infint3 3. Committees as decision-makers A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

3. Committees as decision-makers

Valid range from 1 to 5

infint4 4. Telephone contacts A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

4. Telephone contacts

Valid range from 1 to 5

infint5 5. Written memos, notes, letters… A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

5. Written memos, notes, letters…

Valid range from 1 to 5

infint6 6. Special reports A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

6. Special reports

Valid range from 1 to 5

infint7 7. Formal chain of command reporting A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

7. Formal chain of command reporting

Valid range from 1 to 5

infint8 8. Companies intranet as a mean of information interpretation A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

8. Companies intranet as a mean of information interpretation

Valid range from 1 to 5

infint9 9. Forums (e-chat, e-debates) A:Please estimate to what extent the following statements related to organizational learning apply to your organization: Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization. For information interpretation following things are important:

9. Forums (e-chat, e-debates)

Valid range from 1 to 5

infint10 10. The more information the subordinate has the better he/she will perform. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: What is your attitude (as a manger) about informing the subordinates in your organization?

10. The more information the subordinate has the better he/she will perform.

Valid range from 1 to 5

infint11 11. Information to a subordinate must always be simple and concise. A:Please estimate to what extent the following statements related to organizational learning apply to your organization: What is your attitude (as a manger) about informing the subordinates in your organization?

11. Information to a subordinate must always be simple and concise.

Valid range from 1 to 5

bcc1 1. Adaptability to environmental pressures A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

1. Adaptability to environmental pressures

Valid range from 1 to 5

bcc2 2. Quality of products / services A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

2. Quality of products / services

Valid range from 1 to 5

bcc3 3. Number of products / services offered A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

3. Number of products / services offered

Valid range from 1 to 5

bcc4 4. Technology of operation A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

4. Technology of operation

Valid range from 1 to 5

bcc5 5. Speed of operations A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

5. Speed of operations

Valid range from 1 to 5

bcc6 6. Introduction of new marketing approaches A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

6. Introduction of new marketing approaches

Valid range from 1 to 5

bcc7 7. Average productivity of employees A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

7. Average productivity of employees

Valid range from 1 to 5

bcc8 8. Satisfaction of employees A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

8. Satisfaction of employees

Valid range from 1 to 5

bcc9 9. Overall atmosphere A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

9. Overall atmosphere

Valid range from 1 to 5

bcc10 10. Personal communication between top managers and employees A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

10. Personal communication between top managers and employees

Valid range from 1 to 5

bcc11 11. Team meetings A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

11. Team meetings' efficiency

Valid range from 1 to 5

bcc12 12. Employees A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

12. Employees' level of understanding of company's strategic orientation

Valid range from 1 to 5

bcc13 13. Employee A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

13. Employee's level of understanding of major problems in the company

Valid range from 1 to 5

bcc14 14. Efficiency of information systems within the company A: Please estimate to what extent the following statements related to organizational learning apply to your organization: What has happened to the following in last three years?

14. Efficiency of information systems within the company

Valid range from 1 to 5

procv1 1. The average employee views the business as a series of linked processes. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process view:

1. The average employee views the business as a series of linked processes.

Valid range from 1 to 5

procv2 2. Process terms such as input, output, process, and process owners are used in conversation in the organization. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process view:

2. Process terms such as input, output, process, and process owners are used in conversation in the organization.

Valid range from 1 to 5

procv3 3. Processes within the organization are defined and documented using inputs and outputs to and from our customers. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process view:

3. Processes within the organization are defined and documented using inputs and outputs to and from our customers.

Valid range from 1 to 5

procv4 4. The business processes are sufficiently defined so that most people in the organization know how they work. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process view:

4. The business processes are sufficiently defined so that most people in the organization know how they work.

Valid range from 1 to 5

procv5 5. Business informatization is based on processes (not business functions). B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process view:

5. Business informatization is based on processes (not business functions).

Valid range from 1 to 5

procj1 1. Jobs are usually multidimensional and not just simple tasks. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process jobs:

1. Jobs are usually multidimensional and not just simple tasks.

Valid range from 1 to 5

procj2 2. Employees have enough authority for job related problem-solving. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process jobs:

2. Employees have enough authority for job related problem-solving.

Valid range from 1 to 5

procj3 3. Due to constant changes in processes our employees learn constantly. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process jobs:

3. Due to constant changes in processes our employees learn constantly.

Valid range from 1 to 5

mmproc1 1. Process performance is measured in the organization. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

1. Process performance is measured in the organization.

Valid range from 1 to 5

mmproc2 2. Process measurements are defined. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

2. Process measurements are defined.

Valid range from 1 to 5

mmproc3 3. Resources are allocated based on process. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

3. Resources are allocated based on process.

Valid range from 1 to 5

mmproc4 4. Specific process performance goals are in place. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

4. Specific process performance goals are in place.

Valid range from 1 to 5

mmproc5 5. Process outcomes are measured B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

5. Process outcomes are measured

Valid range from 1 to 5

mmproc6 6. Quality of process data is monitored and controlled. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

6. Quality of process data is monitored and controlled.

Valid range from 1 to 5

mmproc7 7. Information flows and is shared throughout business processes. B: Please estimate to what extent the following statements related to process orienatation apply to your organization: Indicate the degree of agreement or disagreement that fits the situation in your company best. Please circle one choice for each of the following statements.Process management and measurement system:

7. Information flows and is shared throughout business processes.

Valid range from 1 to 5

fin1 ROA C: Please evaluate organizational performance in last three years using following bi-polar scales:

1. Statment 1: Return on assets (ROA, %) in our company is well below the industry average. Statment 2: Return on assets (ROA, %) in our company is well above the industry average.

Valid range from 1 to 5

fin2 valu added per employee C: Please evaluate organizational performance in last three years using following bi-polar scales:

2. Statment 1: Value added per employee in our company is well below the industry average. Statment 2: Value added per employee in our company is well above the industry average.

Valid range from 1 to 5

nefsup1 relationships with suppliers C: Please evaluate organizational performance in last three years using following bi-polar scales:

3. Statment 1: Relations with suppliers are very poor and unstable and usually short-term. Statment 2: We consider our relations with suppliers to be excellent because we maintain genuine partnerships with them.

Valid range from 1 to 5

nefemp1 net fluctuation of employees C: Please evaluate organizational performance in last three years using following bi-polar scales:

4. Statment 1: The net fluctuation of employees (number of staff replaced due to dissatisfaction with pay, relationships in the workplace and chances for career advances etc - internal reasons) is very high within our company. Statment 2: There are no cases in our company of people leaving for internal reasons.

Valid range from 1 to 5

nefemp2 work productivity of employees C: Please evaluate organizational performance in last three years using following bi-polar scales:

5. Statment 1: Productivity of employees is much lower than industry average. Statment 2: Productivity of employees is much higher than industry average.

Valid range from 1 to 5

nefemp3 trust into leadership C: Please evaluate organizational performance in last three years using following bi-polar scales:

6. Statment 1: Employees' trust into leadership is low. Statment 2: Employees' trust into leadership is high.

Valid range from 1 to 5

nefemp4 employees mutual trust C: Please evaluate organizational performance in last three years using following bi-polar scales:

7. Statment 1: Trust among employees themselves is weak. Statment 2: Trust among employees is strong.

Valid range from 1 to 5

nefemp5 work organization of employees C: Please evaluate organizational performance in last three years using following bi-polar scales:

8. Statment 1: Work organization is inefficient. Statment 2: Work organization is efficient.

Valid range from 1 to 5

nefemp6 committment of employees C: Please evaluate organizational performance in last three years using following bi-polar scales:

9. Statment 1: Employees do not feel special commitment to the organization. Statment 2: Employees feel very committed to the organization.

Valid range from 1 to 5

nefemp7 employees prepared to go extra mile C: Please evaluate organizational performance in last three years using following bi-polar scales:

10. Statment 1: Employees are not prepared to go an extra mile for the company. Statment 2: Employees are prepared to go an extra mile for the company.

Valid range from 1 to 5

nefemp8 costs of work C: Please evaluate organizational performance in last three years using following bi-polar scales:

11. Statment 1: Work costs per employee are well above the industry average. Statment 2: Work costs per employee are well below the industry average.

Valid range from 1 to 5

nefemp9 absenteeism C: Please evaluate organizational performance in last three years using following bi-polar scales:

12. Statment 1: Absenteeism is in our company (relative to competition) very high. Statment 2: Absenteeism is in our company (relative to competition) very low.

Valid range from 1 to 5

nefemp10 satisfaction with work conditions C: Please evaluate organizational performance in last three years using following bi-polar scales:

13. Statment 1: Employees are very dissatisfied with the situation within the company. Statment 2: Employees are very satisfied with the situation within the company.

Valid range from 1 to 5

nefemp11 learning ability and adaptability C: Please evaluate organizational performance in last three years using following bi-polar scales:

14. Statment 1: Learning ability and adaptability of employees is low (in comparison to competition). Statment 2: Learning ability and adaptability of employees is high (in comparison to competition).

Valid range from 1 to 5

nefemp12 risk taking C: Please evaluate organizational performance in last three years using following bi-polar scales:

15. Statment 1: Risk-taking within the company is worse than it is by our competitors. Statment 2: Risk-taking within the company is better than it is by our competitors.

Valid range from 1 to 5

nefcust1 custumers complaints number C: Please evaluate organizational performance in last three years using following bi-polar scales:

16. Statment 1: The number of customer complaints within the last period has increased strongly. Statment 2: The number of customer complaints within the last period has decreased strongly.

Valid range from 1 to 5

nefcust2 customper complaints speed of solving C: Please evaluate organizational performance in last three years using following bi-polar scales:

17. Statment 1: Speed of dealing with customer complaints (comparatively to competition) is low. Statment 2: We deal with customer complaints faster than our competition.

Valid range from 1 to 5

nefcust3 loosing/retaining clients C: Please evaluate organizational performance in last three years using following bi-polar scales:

18. Statment 1: We loose existing clients and do not manage to attract new-ones. Statment 2: We retain existing clients and manage to attract new-ones.

Valid range from 1 to 5

nefcust4 reputation of company in customers eyes C: Please evaluate organizational performance in last three years using following bi-polar scales:

19. Statment 1: Reputation of our company in eyes of the customers has declined. Statment 2: Reputation of our company in eyes of the customers has improved.

Valid range from 1 to 5

company Company name

Name of the company:

typeindu typeindustry

Main industry (circle adequate letter according to SIC):

Valid range from 1 to 26

numbemp average number of employees in 2004

Average number of employees in year 2004:

Valid range from 1 to 3621

anureven revenues in 2004

Revenues in 2004:

Valid range from 1 to 95682680

pwteduc average work time per education and training

Portion of working time, that employees on average use for education and training:

Valid range from 1 to 5

surname surname of respondent In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.

Your surname:

name name of respondent In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.

Your name:

function function of respondent within organization In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.

Your function within the organization:

funccode coded function of resondent In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.

email e-mail of respondent In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.

Your e-mail

mail respondent postal code In case that we would need some additional information we would appreciate the data on the person who filled-in this questionnaire.