ADP - SOCIAL SCIENCE DATA ARCHIVES

infacq1 1. Employees in our organization are an extremely important source of information. Indicate the degree of agreement or disagreement that fits the situation in your company best:

1. Employees in our organization are an extremely important source of information.

Valid range from 1 to 5

infacq2 Please circle one choice for each of the following statements. 2. Previous decisions are a very useful source of information for current decisions.

2. Previous decisions are a very useful source of information for current decisions.

Valid range from 1 to 5

infacq3 3. New business methods and services are always worth trying even if they may prove risky.

3. New business methods and services are always worth trying even if they may prove risky.

Valid range from 1 to 5

infacq4 4. Reports prepared by external experts are an extremely important source of information.

4. Reports prepared by external experts are an extremely important source of information.

Valid range from 1 to 5

infacq5 5. Our organization uses clipping service - regular collection of papers and articles to our interest.

5. Our organization uses clipping service - regular collection of papers and articles to our interest.

Valid range from 1 to 5

infacq6 6. Our competitors are an extremely important source for learning new methods and services.

6. Our competitors are an extremely important source for learning new methods and services.

Valid range from 1 to 5

infacq7 7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee.

7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee.

Valid range from 1 to 5

infacq8 8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products.

8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products.

Valid range from 1 to 5

infacq9 9. Top managers in any important decision seek information or advice from the board of directors or owners (in general).

9. Top managers in any important decision seek information or advice from the board of directors or owners (in general).

Valid range from 1 to 5

infacq10 10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc).

10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc).

Valid range from 1 to 5

infacq11 11. Our organization has employees whose job is related to searching for external information.

11. Our organization has employees whose job is related to searching for external information.

Valid range from 1 to 5

infacq12 12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization.

12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization.

Valid range from 1 to 5

infacq13 13. In our organization we explicitly reward employees that are a source of quality information.

13. In our organization we explicitly reward employees that are a source of quality information.

Valid range from 1 to 5

info14 14. In our organization we often organize internal training of our employees.

14. In our organization we often organize internal training of our employees.

Valid range from 1 to 5

info15 15. We frequently send our employees to various seminars, workshops, conferences with intention to acquire information.

15. We frequently send our employees to various seminars, workshops, conferences with intention to acquire information.

Valid range from 1 to 5

infod1 1. Our information system allows for efficient and effective exchange of information within the organization.

1. Our information system allows for efficient and effective exchange of information within the organization.

Valid range from 1 to 5

infod2 2. All members of our organization are aware what the goals of the organization are.

2. All members of our organization are aware what the goals of the organization are.

Valid range from 1 to 5

infod3 3. We frequently held meetings with the purpose to inform employees.

3. We frequently held meetings with the purpose to inform employees.

Valid range from 1 to 5

infod4 4. We have formal mechanisms and systems that assure transfer of best practices among various areas of work (e.g. reward systems based of group performance).

4. We have formal mechanisms and systems that assure transfer of best practices among various areas of work (e.g. reward systems based of group performance).

Valid range from 1 to 5

infod5 5. In our organization we have individuals that work in more than one team or project groups together with individuals from other organizational units.

5. In our organization we have individuals that work in more than one team or project groups together with individuals from other organizational units.

Valid range from 1 to 5

infod6 6. We have individuals dedicated to collecting and internal dissemination of improvement propositions from employees.

6. We have individuals dedicated to collecting and internal dissemination of improvement propositions from employees.

Valid range from 1 to 5

qualinf1 1. ... comprehensive (all that we need). Information that is available in our organization is ...

1. ... comprehensive (all that we need).

Valid range from 1 to 5

qualinf2 2. ... accurate (close enough to actual situation).

2. ... accurate (close enough to actual situation).

Valid range from 1 to 5

qualinf3 3. ... clear (allow for simple interpretation).

3. ... clear (allow for simple interpretation).

Valid range from 1 to 5

qualinf4 4. ... applicable (serve certain intent e.g. decision-taking).

4. ... applicable (serve certain intent e.g. decision-taking).

Valid range from 1 to 5

qualinf5 5. ... concise (there is no information overload).

5. ... concise (there is no information overload).

Valid range from 1 to 5

qualinf6 6. ... consistent (not in contradiction according to different sources).

6. ... consistent (not in contradiction according to different sources).

Valid range from 1 to 5

qualin7 7. ... correct (true).

7. ... correct (true).

Valid range from 1 to 5

qualin8 8. ... current (quickly available).

8. ... current (quickly available).

Valid range from 1 to 5

qualin9 9. Access to the information is simple.

9. Access to the information is simple.

Valid range from 1 to 5

qualin10 10. Information users in our company can self-adjust format and content of reports.

10. Information users in our company can self-adjust format and content of reports.

Valid range from 1 to 5

infint1 1. Personal contacts Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization.

1. Personal contacts

Valid range from 1 to 5

infint2 2. Team meetings

2. Team meetings

Valid range from 1 to 5

infint3 3. Committees as decision-makers

3. Committees as decision-makers

Valid range from 1 to 5

infint4 4. Telephone contacts

4. Telephone contacts

Valid range from 1 to 5

infint5 5. Seminars, conferences, workshops

5. Seminars, conferences, workshops

Valid range from 1 to 5

infint6 6. Written memos, notes, letters...

6. Written memos, notes, letters...

Valid range from 1 to 5

infint7 7. Special expert reports

7. Special expert reports

Valid range from 1 to 5

infint8 8. Formal chain of command reporting (in sense of reporting to superiors)

8. Formal chain of command reporting (in sense of reporting to superiors)

Valid range from 1 to 5

infint9 9. Companies intranet as a mean of infor interpretation

9. Companies intranet as a mean of information interpretation

Valid range from 1 to 5

infint10 10. Forums (e-chat, e-debates...)

10. Forums (e-chat, e-debates...)

Valid range from 1 to 5

infint11 11.Electronic e-mail

11. Electronic e-mail

Valid range from 1 to 5

infint12 12. The more information the subordinate has the better he/she will perform. What is your attitude (as a manger) about informing the subordinates in your organization?

12. The more information the subordinate has the better he/she will perform.

Valid range from 1 to 5

infint13 13. Information to a subordinate must always be simple and concise.

13. Information to a subordinate must always be simple and concise.

Valid range from 1 to 5

bcc1 1. Adaptability to environmental pressures Indicate the degree of change that best approximates the actual developments in your organization in last three years. What has happened to the following in last three years?

1. Adaptability to environmental pressures

Valid range from 1 to 5

bcc2 2. Quality of products / services

2. Quality of products / services

Valid range from 1 to 5

bcc3 3. Number of products / services offered

3. Number of products / services offered

Valid range from 1 to 5

bcc4 4. Technology of operation

4. Technology of operation

Valid range from 1 to 5

bcc5 5. Speed of operations

5. Speed of operations

Valid range from 1 to 5

bcc6 6. Introduction of new marketing approaches

6. Introduction of new marketing approaches

Valid range from 1 to 5

bcc7 7. Average productivity of employees

7. Average productivity of employees

Valid range from 1 to 5

bcc8 8. Satisfaction of employees

8. Satisfaction of employees

Valid range from 1 to 5

bcc9 9. Overall atmosphere

9. Overall atmosphere

Valid range from 1 to 5

bcc10 10. Personal communication between top managers and employees

10. Personal communication between top managers and employees

Valid range from 1 to 5

bcc11 11. Team meetings' efficiency

11. Team meetings' efficiency

Valid range from 1 to 5

bcc12 12. Employees level of understanding of companys strategic orientation

12. Employees level of understanding of companys strategic orientation

Valid range from 1 to 5

bcc13 13. Employees level of understanding of major problems in the company

13. Employees level of understanding of major problems in the company

Valid range from 1 to 5

bcc14 14. Efficiency of information systems within the company

14. Efficiency of information systems within the company

Valid range from 1 to 5

procv1 1. The average employee views the business as a series of linked processes. Please estimate to what extent the following statements related to process orientation apply to your organization.

1. The average employee views the business as a series of linked processes.

Valid range from 1 to 5

procv2 2. Process terms such as input, output, process, and process owners are used in conversation in the organization.

2. Process terms such as input, output, process, and process owners are used in conversation in the organization.

Valid range from 1 to 5

procv3 3. Processes within the organization are defined and documented using inputs and outputs to and from our customers.

3. Processes within the organization are defined and documented using inputs and outputs to and from our customers.

Valid range from 1 to 5

procv4 4. The business processes are sufficiently defined so that most people in the organization know how they work.

4. The business processes are sufficiently defined so that most people in the organization know how they work.

Valid range from 1 to 5

procv5 5. Business informatization is based on processes (not business functions).

5. Business informatization is based on processes (not business functions).

Valid range from 1 to 5

procj1 1. Jobs are usually multidimensional and not just simple tasks.

1. Jobs are usually multidimensional and not just simple tasks.

Valid range from 1 to 5

procj2 2. Employees have enough authority for job related problem-solving.

2. Employees have enough authority for job related problem-solving.

Valid range from 1 to 5

procj3 3. Due to constant changes in processes our employees learn constantly.

3. Due to constant changes in processes our employees learn constantly.

Valid range from 1 to 5

mmproc1 1. Process performance is measured in the organization.

1. Process performance is measured in the organization.

Valid range from 1 to 5

mmproc2 2. Process measurements are defined.

2. Process measurements are defined.

Valid range from 1 to 5

mmproc3 3. Resources are allocated based on process.

3. Resources are allocated based on process.

Valid range from 1 to 5

mmproc4 4. Specific process performance goals are in place.

4. Specific process performance goals are in place.

Valid range from 1 to 5

mmproc5 5. Process outcomes are measured.

5. Process outcomes are measured.

Valid range from 1 to 5

fin1 ROA relative to industry average Please evaluate organizational performance in last three years using following bi-polar scales:

1. Return on assets (ROA, %) in our company is well below the industry average / Return on assets (ROA, %) in our company is well above the industry average.

Valid range from 1 to 5

fin2 value added per employee relative to industry average

2. Value added per employee in our company is well below the industry average. / Value added per employee in our company is well above the industry average.

Valid range from 1 to 5

nefsup1 relationships with suppliers

1. Relations with suppliers are very poor and unstable. / We consider our relations with suppliers to be excellent because we maintain genuine partnerships with them.

Valid range from 1 to 5

nefsup2 frequency of change of suppliers

2. We change suppliers very often. / We have long-term partner relationships with our suppliers.

Valid range from 1 to 5

nefsup3 involvement of suppliers in R&D

3. We do not involve our suppliers in research and development processes at all. / We strongly involve our suppliers in our research and development processes.

Valid range from 1 to 5

nefemp1 net fluctuation of employees

4. The net fluctuation of employees due to internal reasons is very high within our company. / There are no cases in our company of people leaving for internal reasons.

Valid range from 1 to 5

nefemp2 work prosuctivity of employees

5. Productivity of employees is much lower than industry average. / Productivity of employees is much higher than industry average.

Valid range from 1 to 5

nefemp3 trust into leadership

6. Employees' trust into leadership is low. / Employees' trust into leadership is high.

Valid range from 1 to 5

nefemp4 employees mutual trust

7. Trust among employees themselves is weak. / Trust among employees themselves is strong.

Valid range from 1 to 5

nefemp5 work organization of employees

8. Work organization is inefficient. / Work organization is efficient.

Valid range from 1 to 5

nefemp6 committment of employees

9. Employees do not feel special commitment to the organization. / Employees feel very committed to the organization.

Valid range from 1 to 5

nefemp7 employees prepared to go extra mile

10. Employees are not prepared to go an extra mile for the company. / Employees are prepared to go an extra mile for the company.

Valid range from 1 to 5

nefemp8 costs of work

11. Work costs per employee are well above the industry average. / Work costs per employee are well below the industry average.

Valid range from 1 to 5

nefemp9 absenteeism

12. Absenteeism is in our company (relative to competition) very high. / Absenteeism is in our company (relative to competition) very high.

Valid range from 1 to 5

nefemp10 satisfaction with work conditions

13. Employees are very dissatisfied with the situation within the company. / Employees are very satisfied with the situation within the company.

Valid range from 1 to 5

nefemp11 learning ability and adaptability

14. Learning ability and adaptability of employees is low (in comparison to competition). / Learning ability and adaptability of employees is high (in comparison to competition).

Valid range from 1 to 5

nefemp12 risk taking

15. Risk-taking within the company is worse than it is by our competitors. / Risk-taking within the company is better than it is by our competitors.

Valid range from 1 to 5

nefcust1 customers complaints number

16. The number of customer complaints within the last period has increased strongly. / The number of customer complaints within the last period has decreased strongly.

Valid range from 1 to 5

nefcust2 customer complaints speed of solving

17. Speed of dealing with customer complaints (comparatively to competition) is low. / We deal with customer complaints faster than our competition.

Valid range from 1 to 5

nefcust3 losing/retaining clients

18. We loose existing clients and do not manage to attract new-ones. / We retain existing clients and manage to attract new-ones.

Valid range from 1 to 5

nefcust4 reputation of company in customers eyes

19. Reputation of our company in eyes of the customers has declined. / Reputation of our company in eyes of the customers has improved.

Valid range from 1 to 5

cmpyR Company name

Name of the company:

Valid range from 1 to 1

instryR main industry of the company

Main industry of the company (the standard classification of activities in Republic of Macedonia)

Valid range from 1 to 24

numbemp average number of employees in 2006

Average number of employees in 2006

Valid range from 1 to 5

anureven revenues in 2006

Revenues in 2006:

Valid range from 1 to 3

srnmR surname of respondent

Respondent's surname:

Valid range from 1 to 1

nmR name of respondent

Respondent's name:

Valid range from 1 to 1

fnctnR

Valid range from 1 to 5

funccode_r coded function of respondent

Function of respondent within organization

emailR e-mail of respondent

Respondent's e-mail:

mailR respondent postal code

Respondent's postal code: