ARHIV DRUŽBOSLOVNIH PODATKOV

infacq1 1. Employees in our organization are an extremely important source of information. Indicate the degree of agreement or disagreement that fits the situation in your company best:

1. Employees in our organization are an extremely important source of information.

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infacq2 Please circle one choice for each of the following statements. 2. Previous decisions are a very useful source of information for current decisions.

2. Previous decisions are a very useful source of information for current decisions.

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infacq3 3. New business methods and services are always worth trying even if they may prove risky.

3. New business methods and services are always worth trying even if they may prove risky.

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infacq4 4. Reports prepared by external experts are an extremely important source of information.

4. Reports prepared by external experts are an extremely important source of information.

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infacq5 5. Our organization uses clipping service - regular collection of papers and articles to our interest.

5. Our organization uses clipping service - regular collection of papers and articles to our interest.

Vrednosti spremenljivk od 1 do 5

infacq6 6. Our competitors are an extremely important source for learning new methods and services.

6. Our competitors are an extremely important source for learning new methods and services.

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infacq7 7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee.

7. Expertise on the industry, products, and services is an extremely important criterion for hiring a new employee.

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infacq8 8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products.

8. Joint tasks and mergers contribute a great deal of knowledge about industry and economic environment, new methods and services/products.

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infacq9 9. Top managers in any important decision seek information or advice from the board of directors or owners (in general).

9. Top managers in any important decision seek information or advice from the board of directors or owners (in general).

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infacq10 10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc).

10. Top managers in any important decision seek information or advice from sources outside the company (hiring experts, contacting top managers of other companies, etc).

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infacq11 11. Our organization has employees whose job is related to searching for external information.

11. Our organization has employees whose job is related to searching for external information.

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infacq12 12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization.

12. External sources (reports, consultants, newsletters, etc.) are extremely important for the operations of our organization.

Vrednosti spremenljivk od 1 do 5

infacq13 13. In our organization we explicitly reward employees that are a source of quality information.

13. In our organization we explicitly reward employees that are a source of quality information.

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info14 14. In our organization we often organize internal training of our employees.

14. In our organization we often organize internal training of our employees.

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info15 15. We frequently send our employees to various seminars, workshops, conferences with intention to acquire information.

15. We frequently send our employees to various seminars, workshops, conferences with intention to acquire information.

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infod1 1. Our information system allows for efficient and effective exchange of information within the organization.

1. Our information system allows for efficient and effective exchange of information within the organization.

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infod2 2. All members of our organization are aware what the goals of the organization are.

2. All members of our organization are aware what the goals of the organization are.

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infod3 3. We frequently held meetings with the purpose to inform employees.

3. We frequently held meetings with the purpose to inform employees.

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infod4 4. We have formal mechanisms and systems that assure transfer of best practices among various areas of work (e.g. reward systems based of group performance).

4. We have formal mechanisms and systems that assure transfer of best practices among various areas of work (e.g. reward systems based of group performance).

Vrednosti spremenljivk od 1 do 5

infod5 5. In our organization we have individuals that work in more than one team or project groups together with individuals from other organizational units.

5. In our organization we have individuals that work in more than one team or project groups together with individuals from other organizational units.

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infod6 6. We have individuals dedicated to collecting and internal dissemination of improvement propositions from employees.

6. We have individuals dedicated to collecting and internal dissemination of improvement propositions from employees.

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qualinf1 1. ... comprehensive (all that we need). Information that is available in our organization is ...

1. ... comprehensive (all that we need).

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qualinf2 2. ... accurate (close enough to actual situation).

2. ... accurate (close enough to actual situation).

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qualinf3 3. ... clear (allow for simple interpretation).

3. ... clear (allow for simple interpretation).

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qualinf4 4. ... applicable (serve certain intent e.g. decision-taking).

4. ... applicable (serve certain intent e.g. decision-taking).

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qualinf5 5. ... concise (there is no information overload).

5. ... concise (there is no information overload).

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qualinf6 6. ... consistent (not in contradiction according to different sources).

6. ... consistent (not in contradiction according to different sources).

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qualin7 7. ... correct (true).

7. ... correct (true).

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qualin8 8. ... current (quickly available).

8. ... current (quickly available).

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qualin9 9. Access to the information is simple.

9. Access to the information is simple.

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qualin10 10. Information users in our company can self-adjust format and content of reports.

10. Information users in our company can self-adjust format and content of reports.

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infint1 1. Personal contacts Indicate the degree of importance of the following statements about the vehicles for communication between management and the other employees in your organization.

1. Personal contacts

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infint2 2. Team meetings

2. Team meetings

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infint3 3. Committees as decision-makers

3. Committees as decision-makers

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infint4 4. Telephone contacts

4. Telephone contacts

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infint5 5. Seminars, conferences, workshops

5. Seminars, conferences, workshops

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infint6 6. Written memos, notes, letters...

6. Written memos, notes, letters...

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infint7 7. Special expert reports

7. Special expert reports

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infint8 8. Formal chain of command reporting (in sense of reporting to superiors)

8. Formal chain of command reporting (in sense of reporting to superiors)

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infint9 9. Companies intranet as a mean of infor interpretation

9. Companies intranet as a mean of information interpretation

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infint10 10. Forums (e-chat, e-debates...)

10. Forums (e-chat, e-debates...)

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infint11 11.Electronic e-mail

11. Electronic e-mail

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infint12 12. The more information the subordinate has the better he/she will perform. What is your attitude (as a manger) about informing the subordinates in your organization?

12. The more information the subordinate has the better he/she will perform.

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infint13 13. Information to a subordinate must always be simple and concise.

13. Information to a subordinate must always be simple and concise.

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bcc1 1. Adaptability to environmental pressures Indicate the degree of change that best approximates the actual developments in your organization in last three years. What has happened to the following in last three years?

1. Adaptability to environmental pressures

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bcc2 2. Quality of products / services

2. Quality of products / services

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bcc3 3. Number of products / services offered

3. Number of products / services offered

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bcc4 4. Technology of operation

4. Technology of operation

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bcc5 5. Speed of operations

5. Speed of operations

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bcc6 6. Introduction of new marketing approaches

6. Introduction of new marketing approaches

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bcc7 7. Average productivity of employees

7. Average productivity of employees

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bcc8 8. Satisfaction of employees

8. Satisfaction of employees

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bcc9 9. Overall atmosphere

9. Overall atmosphere

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bcc10 10. Personal communication between top managers and employees

10. Personal communication between top managers and employees

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bcc11 11. Team meetings' efficiency

11. Team meetings' efficiency

Vrednosti spremenljivk od 1 do 5

bcc12 12. Employees level of understanding of companys strategic orientation

12. Employees level of understanding of companys strategic orientation

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bcc13 13. Employees level of understanding of major problems in the company

13. Employees level of understanding of major problems in the company

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bcc14 14. Efficiency of information systems within the company

14. Efficiency of information systems within the company

Vrednosti spremenljivk od 1 do 5

procv1 1. The average employee views the business as a series of linked processes. Please estimate to what extent the following statements related to process orientation apply to your organization.

1. The average employee views the business as a series of linked processes.

Vrednosti spremenljivk od 1 do 5

procv2 2. Process terms such as input, output, process, and process owners are used in conversation in the organization.

2. Process terms such as input, output, process, and process owners are used in conversation in the organization.

Vrednosti spremenljivk od 1 do 5

procv3 3. Processes within the organization are defined and documented using inputs and outputs to and from our customers.

3. Processes within the organization are defined and documented using inputs and outputs to and from our customers.

Vrednosti spremenljivk od 1 do 5

procv4 4. The business processes are sufficiently defined so that most people in the organization know how they work.

4. The business processes are sufficiently defined so that most people in the organization know how they work.

Vrednosti spremenljivk od 1 do 5

procv5 5. Business informatization is based on processes (not business functions).

5. Business informatization is based on processes (not business functions).

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procj1 1. Jobs are usually multidimensional and not just simple tasks.

1. Jobs are usually multidimensional and not just simple tasks.

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procj2 2. Employees have enough authority for job related problem-solving.

2. Employees have enough authority for job related problem-solving.

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procj3 3. Due to constant changes in processes our employees learn constantly.

3. Due to constant changes in processes our employees learn constantly.

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mmproc1 1. Process performance is measured in the organization.

1. Process performance is measured in the organization.

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mmproc2 2. Process measurements are defined.

2. Process measurements are defined.

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mmproc3 3. Resources are allocated based on process.

3. Resources are allocated based on process.

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mmproc4 4. Specific process performance goals are in place.

4. Specific process performance goals are in place.

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mmproc5 5. Process outcomes are measured.

5. Process outcomes are measured.

Vrednosti spremenljivk od 1 do 5

fin1 ROA relative to industry average Please evaluate organizational performance in last three years using following bi-polar scales:

1. Return on assets (ROA, %) in our company is well below the industry average / Return on assets (ROA, %) in our company is well above the industry average.

Vrednosti spremenljivk od 1 do 5

fin2 value added per employee relative to industry average

2. Value added per employee in our company is well below the industry average. / Value added per employee in our company is well above the industry average.

Vrednosti spremenljivk od 1 do 5

nefsup1 relationships with suppliers

1. Relations with suppliers are very poor and unstable. / We consider our relations with suppliers to be excellent because we maintain genuine partnerships with them.

Vrednosti spremenljivk od 1 do 5

nefsup2 frequency of change of suppliers

2. We change suppliers very often. / We have long-term partner relationships with our suppliers.

Vrednosti spremenljivk od 1 do 5

nefsup3 involvement of suppliers in R&D

3. We do not involve our suppliers in research and development processes at all. / We strongly involve our suppliers in our research and development processes.

Vrednosti spremenljivk od 1 do 5

nefemp1 net fluctuation of employees

4. The net fluctuation of employees due to internal reasons is very high within our company. / There are no cases in our company of people leaving for internal reasons.

Vrednosti spremenljivk od 1 do 5

nefemp2 work prosuctivity of employees

5. Productivity of employees is much lower than industry average. / Productivity of employees is much higher than industry average.

Vrednosti spremenljivk od 1 do 5

nefemp3 trust into leadership

6. Employees' trust into leadership is low. / Employees' trust into leadership is high.

Vrednosti spremenljivk od 1 do 5

nefemp4 employees mutual trust

7. Trust among employees themselves is weak. / Trust among employees themselves is strong.

Vrednosti spremenljivk od 1 do 5

nefemp5 work organization of employees

8. Work organization is inefficient. / Work organization is efficient.

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nefemp6 committment of employees

9. Employees do not feel special commitment to the organization. / Employees feel very committed to the organization.

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nefemp7 employees prepared to go extra mile

10. Employees are not prepared to go an extra mile for the company. / Employees are prepared to go an extra mile for the company.

Vrednosti spremenljivk od 1 do 5

nefemp8 costs of work

11. Work costs per employee are well above the industry average. / Work costs per employee are well below the industry average.

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nefemp9 absenteeism

12. Absenteeism is in our company (relative to competition) very high. / Absenteeism is in our company (relative to competition) very high.

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nefemp10 satisfaction with work conditions

13. Employees are very dissatisfied with the situation within the company. / Employees are very satisfied with the situation within the company.

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nefemp11 learning ability and adaptability

14. Learning ability and adaptability of employees is low (in comparison to competition). / Learning ability and adaptability of employees is high (in comparison to competition).

Vrednosti spremenljivk od 1 do 5

nefemp12 risk taking

15. Risk-taking within the company is worse than it is by our competitors. / Risk-taking within the company is better than it is by our competitors.

Vrednosti spremenljivk od 1 do 5

nefcust1 customers complaints number

16. The number of customer complaints within the last period has increased strongly. / The number of customer complaints within the last period has decreased strongly.

Vrednosti spremenljivk od 1 do 5

nefcust2 customer complaints speed of solving

17. Speed of dealing with customer complaints (comparatively to competition) is low. / We deal with customer complaints faster than our competition.

Vrednosti spremenljivk od 1 do 5

nefcust3 losing/retaining clients

18. We loose existing clients and do not manage to attract new-ones. / We retain existing clients and manage to attract new-ones.

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nefcust4 reputation of company in customers eyes

19. Reputation of our company in eyes of the customers has declined. / Reputation of our company in eyes of the customers has improved.

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cmpyR Company name

Name of the company:

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instryR main industry of the company

Main industry of the company (the standard classification of activities in Republic of Macedonia)

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numbemp average number of employees in 2006

Average number of employees in 2006

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anureven revenues in 2006

Revenues in 2006:

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srnmR surname of respondent

Respondent's surname:

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nmR name of respondent

Respondent's name:

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fnctnR

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funccode_r coded function of respondent

Function of respondent within organization

emailR e-mail of respondent

Respondent's e-mail:

mailR respondent postal code

Respondent's postal code: